We monitor fire and burglar alarms for our clients. When an alarm is triggered, we follow the client's specific instructions. Some clients prefer us to call their businesses or homes first before dispatching police, fire, or private security guards. Others want us to dispatch emergency services immediately. Increasingly, police and fire agencies are charging for responding to false alarms so our clients appreciate the flexibility of our dispatching options.
When selecting an answering service to monitor alarms, clients should ask about insurance coverage. The trend has been to exclude property damage and bodily injury from answering service policies. Every year, we make sure our errors and omissions insurance policy covers these areas because we want to make sure our clients are protected.