Answering Service and Call Center Solutions
The Professional Exchange Service Corporation (PESC) has been serving the Merced area for over 30 years. PESC provides a variety of powerful call center services and applications with leading technology to ensure faster, more efficient, and cutting edge service. Our Customer Service Representatives (CSRs) are trained and monitored to ensure quality customer service. We offer many call plans, but pride ourselves in providing customized solutions that take into account the uniqueness of our clients’ businesses.
Our towing dispatchers are experts in handling the various types of calls received in the tow industry. We are available 24/7/365 to answer your calls and know the importance of dispatching them accurately and in a timely manner. Our courteous live dispatchers know what information to obtain on each call including private property tow aways.
- Fast & Accurate Dispatching
- Dispatchers Available 24 hours a day, 365 days a year
- Award Winning Service
- We offer several ways for your drivers to receive messages from our team including: radios/push to talk, text message and Towbooks software. Digital Dispatching with DTS and Towbooks
- Expedited call handling for law enforcement calls
- Rates, Quotes & ETA’s
- Handle calls from beginning to end, including getting GOA’s and reaching out to customers as needed.
Association Management and Administrative Solutions
The Professional Exchange Service Corporation (PESC) specializes in association management. We put an outstanding team of administrative employees to work on our clients' behalf. This allows us to offer an unique range of services other companies simply can't provide.
Our clients are business and professional trade associations, political action committees, membership organizations, non-profit foundations, and property owners' associations. We're known for helping new associations get started and reinvigorating associations that were on downhill slides.
Merced is a city in, and the county seat of, Merced County, California, United States, in the San Joaquin Valley. As of 2018, the city had a population of 83,316. Incorporated on April 1, 1889, Merced is a charter city that operates under a council-manager government. It is named after the Merced River, which flows nearby.
Merced, known as the "Gateway to Yosemite," is less than two hours by automobile from Yosemite National Park to the east and Monterey Bay, the Pacific Ocean, and multiple beaches to the west. The community is served by the passenger rail service Amtrak, a minor, heavily subsidized airline through Merced Regional Airport, and three bus lines. It is approximately 110 miles (180 km) from Sacramento, 130 miles (210 km) from San Francisco, 45 miles (72 km) from Fresno, and 270 miles (430 km) from Los Angeles.
In 2005, the city became home to the 10th University of California campus, University of California, Merced (UC Merced), the first research university built in the U.S. in the 21st century.