News - Technology
Technology Pro Tip: Sharing Passwords? Do So Securely
Published Mon, 10/18/2021 - 17:00
Copying and pasting passwords in chat windows is a bad idea—but it seems like everyone does it. Using password managers or single-sign-on platforms could help cut down on the insecure copying.
Top 5 Call Center Performance Metrics for Managers and Agents
Published Mon, 10/18/2021 - 05:00
Talkdesk’s Shauna Geraghty explores the main call centre performance metrics to be monitored by agents and managers.
How CX Technology is Changing the Role of Contact Centre Agents
Published Fri, 10/15/2021 - 05:00
The rise of Contact Centre as a Service (CCaaS) models has introduced new technology that changes the role of contact centre agents.
Jake Gardiner at Odigo explores how to improve agent satisfaction and boost business results, as agents deal with evolving customer experience tech and expectations.
Five Ways to Maximize Your Event Apps
Published Thu, 10/14/2021 - 17:00
If your association has an events app but no in-person events these days, all is not lost—as long as you utilize them for ongoing engagement.
