Shauna Geraghty at Talkdesk outlines how choosing optimal call centre KPIs is critical in assessing call centre performance, maintaining a consistent level of service quality, and comprehensively understanding your customer’s experience.
News - Technology
Give Your Remote Staff Personalised Assistance to Shine Every Day
Published Wed, 10/13/2021 - 17:00
Rene van Popering at Contexta360 explains that all because you do not see it or hear it, it does not mean that whatever it is, does not require immediate attention.
VoIP Security: Common Threats and How to Keep Your Network Safe
Published Wed, 10/13/2021 - 05:00
VoIP is a great business utility. However, like any other application, it can also fall prey to cybersecurity threats if proactive measures are not taken. Here is what you need to know.
Meetings Pro Tip: The Power of Props
Published Tue, 08/10/2021 - 01:00
Trying to keep virtual attendees engaged? One tactic: Give your speakers some props to work with.
After a year-plus of Zoom calls and virtual events, people need something a little fresher to keep their attention.
Customer Journey Map Advice for Digital-first CX
Published Mon, 08/09/2021 - 13:00
Tamsin Dollin at NICE CXone shares customer journey mapping advice for today’s digital-first CX.
