Upgrade Information

We are extremely excited to announce we are upgrading our Call Center Software the week of August 10th.  While we don’t anticipate this affecting our clients for more than 30 minutes, we are planning for a potential window of 2-hours of down time on Tuesday, August 11th from 10a-noon.  Again, we will continue handling calls but there’s a very small chance we’ll be down and unable to take calls for this entire period of time. 

If you’d like to sign up for our contact list so we can continue to keep you updated on our progress on this day, including when we have completely finished the process, please  fill out the form below.

How can you help us?  We’re asking our clients to answer their calls during this 2-hour window of 10am-12pm.  Again, while we don’t anticipate being down for an extended period of time, this would make certain all of your client or patient calls are answered promptly and not missed. 

What does this upgrade mean for my account and existing services?  Nothing will change on how we currently handle or process your calls after this upgrade. 

Will there be new features you’re going to offer with this new upgrade? The new upgrade will allow us to offer a long list of new and additional features for your business.  Among this list of new features, we’ll be able to integrate with your client and/or patient database software to help streamline the services we provide you.  We’ll also be able to integrate with your website to allow clients or patients another way to contact us of your behalf. In addition, we’ll be able to handle more complex calls by using our new scripting technology.

When will these new features be available? Once the upgrade has been completed, we’ll begin contacting clients to discuss and implement some of these new features.  If you are ready to explore some of these newer features, you can be added to our list of interested clients by filling out the form below and someone from our team will be in contact with you.

Thank you again for your continued business and your continued support, as we work to invest into the future of your business and ours. 

Sincerely,

Matthew Haas
President & CEO

 

 

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