News

A collaborative partnership between two associations checks a lot of mutually beneficial boxes. It engages more student members, advances workforce development, benefits the industry each group represents, and more.

Your association may be doing a lot of work on diversity, equity, and inclusion—but your members may not be aware of it. Here are some ideas to ensure that your DEI messaging matches your efforts.

Diversity, equity, and inclusion needs to go beyond talk. But if you don’t talk about what your association is doing to improve, you might be undermining your own work.

The end of the year is approaching, and many association professionals are thinking about whether to raise dues—and by how much. Many organizations paused increases during the pandemic, but now it’s time to weigh the options. Here’s one association’s success story.

For nearly 20 months, COVID-19-related restrictions have kept international travelers from attending events in the United States. With those bans lifted on November 8, organizations are looking forward to again welcoming international attendees.

Remote work brings out a range of work styles. Rather than trying to make everybody stick to the same processes, leaders will have to find coherence in diversity.

There are key differences between burnout, mental health conditions that might look like burnout, and bad days. Knowing which is which can help you better assist your employees.

When you consider the value consumers place on customer service, it’s easy to see why call quality monitoring is an integral part of call centre workflow. You might even say it is the lifeblood of a call centre operation.

According to a report conducted by customer support platform developers, over 90% of consumers say they will stop buying from a company after three (or fewer) poor customer service experiences. This highlights precisely where your customers place customer service when it comes to brand loyalty — three strikes, and you’re out.

Tamsin Dollin at NICE CXone explains how your customers have already engaged with your business before engaging your contact center

I bought a new “assemble-it-yourself” desk and chair last month to better accommodate my work-from-home lifestyle. Sitting on a dining room chair all day was taking its toll on my back.

Kezia Downing at Talkdesk explores if we can engineer more inclusive customer service with next-gen AI voice assistants.

What are Voice Assistants?

A voice assistant uses voice recognition software to produce audible, natural communication with an end-user. The user can give commands or ask questions, and the voice assistant can perform the tasks or services required.

With recent improvements in artificial intelligence (AI) technologies, voice assistants can operate with a higher level of accuracy and are consequently becoming more popular among consumers.