News

Scientific research underscores the power of open-air gatherings to boost mental health and inspire creative thinking.

If your association has an events app but no in-person events these days, all is not lost—as long as you utilize them for ongoing engagement.

This state of affairs might sound familiar: A few years ago, you spent thousands or tens of thousands of dollars on a mobile application intended to boost engagement at your in-person events. It was used for a few days during the gathering, then forgotten until the next event.

The Federation for the Humanities and Social Sciences typically holds an annual in-person congress that includes events for dozens of its member associations. This year, FHSS helped the groups shift to virtual, welcoming 6,200 attendees over nine days.

The Federation for the Humanities and Social Sciences (FHSS) is in a unique position. It helps its members—Canadian national associations in the humanities and social sciences—plan and host their conferences over several days at a single location.

Many of your members are likely participating in a mentorship program for the first time, so it’s up to you to provide them with guidance and support. This will ensure that the program runs smoothly and benefits everyone involved. 

Shauna Geraghty at Talkdesk outlines how choosing optimal call centre KPIs is critical in assessing call centre performance, maintaining a consistent level of service quality, and comprehensively understanding your customer’s experience.

A new report on mental health in the workplace finds that workers are experiencing more mental health distress. For associations looking to address the issue, it begins with leaders advocating for mental health and putting resources behind it.

Throughout the pandemic, there has been an increased focus on mental health. A new report from Mind Share Partners shows the negative impact the pandemic has had on workers’ mental health and offers some advice on how employers can help.

This association professional learned that it is never too early to innovate.

Using data to get a better idea of member preferences helps associations provide them with a better experience and boosts engagement.

Member job titles are not always the best way to gauge their interests. To get a better picture, the United Fresh Produce Association set up a customer relationship management system to track member interests based on what emails they opened, webinars they attended, and more.

Rene van Popering at Contexta360 explains that all because you do not see it or hear it, it does not mean that whatever it is, does not require immediate attention.

Would you wait for frustration feedback from your team before you interfere? Would you rely on a chat at the coffee machine to spot employee frustrations? Would you start acting only when clients start complaining, submitting negative surveys or social posts about their unhappiness?

VoIP is a great business utility. However, like any other application, it can also fall prey to cybersecurity threats if proactive measures are not taken. Here is what you need to know.

The internet can be a dangerous place. It’s packed with a vibrant array of sites and traffic as people all over the world connect and communicate. But just like in any busy marketplace, dangers can lurk around any corner.