We specialize in providing tailored answering services for the medical community. Our operators are standing by to provide after hours support so your patients can receive the standard of care that you expect.

Service Features

On Call Scheduling

You set the schedule, we transfer calls to you and designated members of your staff when you want, how you want. Our internal software tracks your schedule to ensure patients reach the right doctor who can help them.

Newborn & Specialized Calls

Set up your personalized procedures for handling newborn calls, second requests and other types of calls which are unique to the practice of medicine. Our basic standards of services and call handling were developed by physicians to enhance patient care and streamline doctor-patient communications.

HIPAA Compliant

We can provide you with our template third-party agreement that ensures confidentiality of Private Health Information, or we’ll sign the agreement your practice uses.

Digital Recordings

Our internal software tracks your schedule to ensure patients reach the right doctor who can help them.

Message Delivery

We take messages from your patients and other medical professionals and deliver them to you via text, phone, email or fax. Non-emergency calls can be held until the next business day.

Award Wining

We pride ourselves in providing a high standard of service. The Exchange has been awarded the ATSI Award of Excellence for 2017 and 2018.

Have Questions?

If you have questions about our services, check out our FAQs page

Call Center FAQs

 

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+1 800-835-3924