We are excited to announce that A Simple Solution Answering Service has merged with The Exchange (PESC). As part of this transition, old email addresses will no longer be monitored.
For general questions about your account or our services, please email exchange@pesc.com.
For on-call schedule updates, please email schedules@pesc.com.
For billing related questions, please email billing@...
The Exchange Awarded ATSI Award of Excellence for Great Customer Service for the sixth time!
Published Fri, 06/07/2024 - 16:05
FOR IMMEDIATE RELEASE:
Nicholas Grim
Marketing and Communication Manager
Professional Exchange Service Corporation
(559) 228.6157 phone
(559) 227.1463 fax
ngrim@pesc.com
www.pesc.com
The Exchange Awarded ATSI Award of Excellence for Great Customer Service for the sixth time!
Fresno, CA. June 7, 2024 – The Exchange a division of the Professional Exchange Service Corporation (...
Use Product-Development Principles to Improve Your Workplace Culture
Published Wed, 12/22/2021 - 18:00
Technology products are often known for being cutting-edge and meeting user needs. Here’s a look at how the same principles applied during tech product development can be used to improve the culture at any organization.
Although Pantheon and fusionSpan were used to thinking with a tech-first mindset with their customers when working on digital strategy and other technology implementation, the...
Source: https://associationsnow.com/2021/12/use-product-development-principles-to-improve-your-workplace-culture/
3 Ways to Win the Technology Tug of War
Published Wed, 12/22/2021 - 06:00
In a digital-first era, how do organisations show customers they care?
Ross Daniels at Calabrio has a simple but effective checklist to humanise the customer experience using the latest tech innovations.
Customers crave speed, convenience and emotional empathy when interacting with their favourite brands, a paradox that threatens the status quo of today’s contact centre
These double-...
Source: https://www.callcentrehelper.com/win-technology-tug-of-war-202885.htm
Top 2021 Membership Takeaways
Published Tue, 12/21/2021 - 18:00
Another tough year is ending—and this one came with a stealthy plot twist no one needed. Even so, associations stayed strong and delivered for members—no matter what. Here are some highlights from a year defined by tenacity.
“Watch out for that first step, it’s a doozy!”
That’s an easy bit of advice to remember from the movie Groundhog Day because it’s repeated often as the main character...
Source: https://associationsnow.com/2021/12/top-2021-membership-takeaways/
