Use Product-Development Principles to Improve Your Workplace Culture

Technology products are often known for being cutting-edge and meeting user needs. Here’s a look at how the same principles applied during tech product development can be used to improve the culture at any organization. Although Pantheon and fusionSpan were used to thinking with a tech-first mindset with their customers when working on digital strategy and other technology implementation, the...

 

 

3 Ways to Win the Technology Tug of War

In a digital-first era, how do organisations show customers they care? Ross Daniels at Calabrio has a simple but effective checklist to humanise the customer experience using the latest tech innovations. Customers crave speed, convenience and emotional empathy when interacting with their favourite brands, a paradox that threatens the status quo of today’s contact centre These double-...

 

 

Five Things Associations Learned in 2021

Coming off a tumultuous 2020, organizations had to make major changes to their workplace operations, event protocols, and communication strategies. Here are the major takeaways from this year. Nobody’s saying 2021 was easy. But it was still a year in which associations took the chaos of 2020 and began to find order. That’s why it’s worth taking a minute to pat yourself on the back, look at the...

 

 

Top 2021 Membership Takeaways

Another tough year is ending—and this one came with a stealthy plot twist no one needed. Even so, associations stayed strong and delivered for members—no matter what. Here are some highlights from a year defined by tenacity. “Watch out for that first step, it’s a doozy!” That’s an easy bit of advice to remember from the movie Groundhog Day because it’s repeated often as the main character...

 

 

What are the different types of call center software and how to choose the best for your business?

As your business becomes larger, it’s easy to assume that, at some point, you have to sacrifice the personalized customer service that you used to provide. But by automating and standardizing the right processes with appropriate knowledge base articles, you can give your agents the support they need to spend less time routing calls and spend more time with your customers.  Let’s...

 

 

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