Elisabeth De Longeaux at Odigo explains that today, beyond the technological feats of AI, automation and the cloud, the focus of contact centre managers should remain on customers.
This means that selecting Contact Centre as a Service (CCaaS) solution that works with existing customer relationship management (CRM) solutions should be a top priority for every contact centre manager.
As a...
The First Piece to Your Customer Experience Puzzle
Published Thu, 11/18/2021 - 05:00
Source: https://www.callcentrehelper.com/your-customer-experience-puzzle-200329.htm
Membership Pro Tip: A Joint Student Membership
Published Wed, 11/17/2021 - 17:00
A collaborative partnership between two associations checks a lot of mutually beneficial boxes. It engages more student members, advances workforce development, benefits the industry each group represents, and more.
Two noncompeting associations that have similar missions aimed at slightly different demographics came together to create a reciprocal student membership program. SME, an...
Source: https://associationsnow.com/2021/11/membership-pro-tip-a-joint-student-membership/
Good Reads You Might Have Missed: Better Panel Discussions
Published Wed, 11/17/2021 - 17:00
Perfecting the panel discussion can feel like a dark art, but it doesn’t have to. Here are a few ideas to get you started.
Panel discussions—already a challenge to get right—have only gotten more complicated in the virtual format.
But just because panels have a reputation for being a bit dry doesn’t mean you can’t consider new ideas to keep them fresh and vibrant.
(One thing you should...
Source: https://associationsnow.com/2021/11/good-reads-you-might-have-missed-better-panel-discussions/
Four Strategies to Make Your DEI Messaging Clear to Members
Published Tue, 11/16/2021 - 17:00
Your association may be doing a lot of work on diversity, equity, and inclusion—but your members may not be aware of it. Here are some ideas to ensure that your DEI messaging matches your efforts.
Diversity, equity, and inclusion needs to go beyond talk. But if you don’t talk about what your association is doing to improve, you might be undermining your own work.
Signs show that many...
Source: https://associationsnow.com/2021/11/four-strategies-to-make-your-dei-messaging-clear-to-members/
A Successful, Drama-Free Way to Raise Member Dues
Published Tue, 11/16/2021 - 17:00
The end of the year is approaching, and many association professionals are thinking about whether to raise dues—and by how much. Many organizations paused increases during the pandemic, but now it’s time to weigh the options. Here’s one association’s success story.
Truth be told, many people would rather think about anything else besides when to raise membership dues or how to do it. But with...
Source: https://associationsnow.com/2021/11/a-successful-drama-free-way-to-raise-member-dues/
