We probably agree that agents need to know why, but the bigger question is “Do your agents really know why”? I am going to guess at least half of you might think, “Of course my agents know why customer experience matters! They’re customer service professionals!”
But do they know the relationship between CX, revenue, customer retention, and overall business success? Maybe. What most agents do...
Customer Experience Matters
Published Tue, 11/09/2021 - 05:00
Source: https://www.callcentrehelper.com/customer-experience-matters-198621.htm
5 Tips to Optimize Average Speed of Answer and Wait Time
Published Tue, 11/09/2021 - 05:00
Filipa Silva at Talkdesk outlines how to achieve the best business results by optimizing the average speed of answer and call average wait times.
What is Average Speed of Answer and Average Wait Time?
Average speed of answer (ASA)– as an agent’s performance metric– shows the average time it takes for agents to answer an inbound call. This includes the time the agent’s phone rings but...
Source: https://www.callcentrehelper.com/optimize-average-speed-of-answer-198673.htm
Leadership Pro Tip: Encourage Your Employees to Get a Good Night’s Sleep
Published Mon, 11/08/2021 - 17:00
Association leaders are in a position to help improve their employees’ work-life balance—and recent research suggests promoting consistent sleep is one way to do it.
Discussions about leadership often revolve around big-picture things like strategy and vision. But sometimes, good leadership involves a little reflection on Maslow’s Hierarchy of Needs.
One of those needs is a good...
Source: https://associationsnow.com/2021/11/leadership-pro-tip-encourage-your-employees-to-get-a-good-nights-sleep/
12 of the Best WordPress Hosting Options
Published Mon, 11/08/2021 - 17:00
WordPress is a popular Content Management System (CMS) that allows users to host and build websites. WordPress is a free open-source CMS that comes with a good selection of themes, plugins architecture, and customizable features to customize your website to fit your business, blog, portfolio, or even online store. So, if you are asking is WordPress good for small business websites...
Source: http://feedproxy.google.com/~r/SmallBusinessTrends/~3/17T47IQXNUQ/wordpress-hosting.html
6 Elevator Pitch Examples
Published Mon, 11/08/2021 - 17:00
You never know when the opportunity of a lifetime will walk through the door… or step onto an elevator. That’s why businessman Philip Crosby wrote in his “The Art of Getting Your Own Sweet Way,” that business people should have a prepared speech ready to present their ideas and benefits at any given moment.
“This is an all-encompassing, action-producing set of ideas that you...
Source: http://feedproxy.google.com/~r/SmallBusinessTrends/~3/124gmAh5YYQ/elevator-pitch-examples.html
