Three Steps to Improve Staff Awareness of Your DEI Efforts

  A new study reveals surprising findings about a lack of awareness among some employees of DEI efforts in their own organizations. An association pro offers three achievable ways to turn that around and improve DEI initiatives. Many associations are committed to having diversity, equity, and inclusion programs. But a new study reveals that 16 percent of respondents didn’t even know if...

 

 

Healthcare Organizations Must Reimagine the Patient Experience

Greg Miller at Talkdesk explains how digital technology has given consumers more choices than ever before, and with those choices have come growing expectations for a superior customer experience. Digital technology has given consumers more choices than ever before, and with those choices have come growing expectations for a superior customer experience. When those consumers are patients – in...

 

 

How a Cancelled Event Led to a New Revenue Stream for One Nimble Organization

  Finding new tricks with existing tech resulted in a huge revenue win for an association professional. Like many organizations, the Pediatric Academic Societies Meeting faced many challenges when their annual event was canceled in 2020. But unlike many organizations, the self-described “small-but-mighty” staff didn’t throw in the towel and accept their fate. They got to work. In...

 

 

Articulating your vision for change

It's been more than two decades since the New York Times Best Seller, Who Moved My Cheese, was published. And while alot has happened since the proverbial self-help book was released, the sentiment has stayed the same... Change is hard.  While change is inevitable and necessary, personally and professionally, it’s uncomfortable and anxiety-inducing for most. The reality is that most...

 

 

Tips for helping volunteers manage stress in tough times

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