5 Tips to Optimize Average Speed of Answer and Wait Time

Filipa Silva at Talkdesk outlines how to achieve the best business results by optimizing the average speed of answer and call average wait times. What is Average Speed of Answer and Average Wait Time? Average speed of answer (ASA)– as an agent’s performance metric– shows the average time it takes for agents to answer an inbound call. This includes the time the agent’s phone rings but...

 

 

6 Elevator Pitch Examples

  You never know when the opportunity of a lifetime will walk through the door… or step onto an elevator. That’s why businessman Philip Crosby wrote in his “The Art of Getting Your Own Sweet Way,” that business people should have a prepared speech ready to present their ideas and benefits at any given moment. “This is an all-encompassing, action-producing set of ideas that you...

 

 

12 of the Best WordPress Hosting Options

  WordPress is a popular Content Management System (CMS) that allows users to host and build websites. WordPress is a free open-source CMS that comes with a good selection of themes, plugins architecture, and customizable features to customize your website to fit your business, blog, portfolio, or even online store. So, if you are asking is WordPress good for small business websites...

 

 

Leadership Pro Tip: Encourage Your Employees to Get a Good Night’s Sleep

  Association leaders are in a position to help improve their employees’ work-life balance—and recent research suggests promoting consistent sleep is one way to do it. Discussions about leadership often revolve around big-picture things like strategy and vision. But sometimes, good leadership involves a little reflection on Maslow’s Hierarchy of Needs. One of those needs is a good...

 

 

It’s Time to Rethink Customer Authentication

Brett Beranek at Nuance explains why it’s time to rethink customer authentication. It’s Cybersecurity Awareness Month and, once more, the world is reminded that the knowledge-based authentication methods we trust to protect us aren’t up to the task. But it’s not time to call the win for the fraudsters just yet. With biometric authentication, enterprises are protecting consumers like you and me...

 

 

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