One association pro shares successful strategies to regain and rebuild revenue lost to the pandemic.
If continued uncertainty in the events arena has you doubting that your association will be able to match pre-COVID revenue marks, you are not alone. In the 2021 Association Communications Benchmarking Report, which surveyed nearly 500 leaders of North American trade associations,...
In a NDR Slump? Get Creative and Stay Connected.
Published Tue, 11/09/2021 - 17:00
Source: https://associationsnow.com/2021/11/ndr-slump-get-creative-stay-connected/
Customer Experience Matters
Published Tue, 11/09/2021 - 05:00
We probably agree that agents need to know why, but the bigger question is “Do your agents really know why”? I am going to guess at least half of you might think, “Of course my agents know why customer experience matters! They’re customer service professionals!”
But do they know the relationship between CX, revenue, customer retention, and overall business success? Maybe. What most agents do...
Source: https://www.callcentrehelper.com/customer-experience-matters-198621.htm
5 Tips to Optimize Average Speed of Answer and Wait Time
Published Tue, 11/09/2021 - 05:00
Filipa Silva at Talkdesk outlines how to achieve the best business results by optimizing the average speed of answer and call average wait times.
What is Average Speed of Answer and Average Wait Time?
Average speed of answer (ASA)– as an agent’s performance metric– shows the average time it takes for agents to answer an inbound call. This includes the time the agent’s phone rings but...
Source: https://www.callcentrehelper.com/optimize-average-speed-of-answer-198673.htm
6 Elevator Pitch Examples
Published Mon, 11/08/2021 - 17:00
You never know when the opportunity of a lifetime will walk through the door… or step onto an elevator. That’s why businessman Philip Crosby wrote in his “The Art of Getting Your Own Sweet Way,” that business people should have a prepared speech ready to present their ideas and benefits at any given moment.
“This is an all-encompassing, action-producing set of ideas that you...
Source: http://feedproxy.google.com/~r/SmallBusinessTrends/~3/124gmAh5YYQ/elevator-pitch-examples.html
Leadership Pro Tip: Encourage Your Employees to Get a Good Night’s Sleep
Published Mon, 11/08/2021 - 17:00
Association leaders are in a position to help improve their employees’ work-life balance—and recent research suggests promoting consistent sleep is one way to do it.
Discussions about leadership often revolve around big-picture things like strategy and vision. But sometimes, good leadership involves a little reflection on Maslow’s Hierarchy of Needs.
One of those needs is a good...
Source: https://associationsnow.com/2021/11/leadership-pro-tip-encourage-your-employees-to-get-a-good-nights-sleep/
