Kezia Downing at Talkdesk explores if we can engineer more inclusive customer service with next-gen AI voice assistants.
What are Voice Assistants?
A voice assistant uses voice recognition software to produce audible, natural communication with an end-user. The user can give commands or ask questions, and the voice assistant can perform the tasks or services required.
With recent...
Can We Engineer More Inclusive Customer Service
Published Thu, 11/11/2021 - 05:00
Source: https://www.callcentrehelper.com/engineer-more-inclusive-customer-service-198733.htm
10 WordPress Backup Plugin Tools
Published Wed, 11/10/2021 - 17:00
For WordPress site owners, having a backup plugin is absolutely crucial. There is always a risk of data breaches, security problems, or even common human errors when making website updates that can lead to losing your website entirely. And the impact of data loss on business can be catastrophic. The best way to protect your website is by using backup plugins to keep your data safe and...
Source: http://feedproxy.google.com/~r/SmallBusinessTrends/~3/i6k-Fv69tCk/wordpress-backup-plugin.html
Customer Engagement with Businesses Change Forever
Published Wed, 11/10/2021 - 05:00
Vonage has announced new research revealing that about half (47%) of consumers worldwide have increased their use of digital channels to engage with businesses and service providers over the past 12-18 months and 87 percent expect to maintain or increase this level in the next 6-12 months.
Further, consumers’ preference for connecting with businesses using video has soared by 300 percent since...
Source: https://www.callcentrehelper.com/digital-channel-use-rising-198973.htm
Good Reads You Might Have Missed: Member Surveys
Published Tue, 11/09/2021 - 17:00
Associations and member surveys go together like peas and carrots. Here are some highlights from our archives that can get you thinking more strategically about them.
The member survey is one of the most important tools associations have to understand the interests and needs of their members. The right survey can lead to some significant organizational changes—but asking the right...
Source: https://associationsnow.com/2021/11/good-reads-you-might-have-missed-member-surveys/
In a NDR Slump? Get Creative and Stay Connected.
Published Tue, 11/09/2021 - 17:00
One association pro shares successful strategies to regain and rebuild revenue lost to the pandemic.
If continued uncertainty in the events arena has you doubting that your association will be able to match pre-COVID revenue marks, you are not alone. In the 2021 Association Communications Benchmarking Report, which surveyed nearly 500 leaders of North American trade associations,...
Source: https://associationsnow.com/2021/11/ndr-slump-get-creative-stay-connected/
