It’s Time to Rethink Customer Authentication

Brett Beranek at Nuance explains why it’s time to rethink customer authentication. It’s Cybersecurity Awareness Month and, once more, the world is reminded that the knowledge-based authentication methods we trust to protect us aren’t up to the task. But it’s not time to call the win for the fraudsters just yet. With biometric authentication, enterprises are protecting consumers like you and me...

 

 

10 Tips for Increasing Revenue by Improving Relationships with Employees and Customers

  Your relationships with employees and customers can make a major impact on revenue. Productive employees bring in more customers. And loyal, engaged customers spend more money. With those systems down, you can try new revenue streams and diversify your income. These tips from members of the online small business community can help with all of these factors. Deliver Excellence from...

 

 

12 Local Marketing Tactics to Attract More Customers This Holiday Season

  Competition between businesses gets fierce during the holiday season. This means your marketing game needs to be on point if you want to steal the spotlight from your competitors and attract more customers during this busy time of year — especially if you’re a small- and medium-sized business operating on a limited budget. To help get you started, 12 professionals from Young...

 

 

Healthcare Organizations Must Reimagine the Patient Experience

Greg Miller at Talkdesk explains how digital technology has given consumers more choices than ever before, and with those choices have come growing expectations for a superior customer experience. Digital technology has given consumers more choices than ever before, and with those choices have come growing expectations for a superior customer experience. When those consumers are patients – in...

 

 

Three Steps to Improve Staff Awareness of Your DEI Efforts

  A new study reveals surprising findings about a lack of awareness among some employees of DEI efforts in their own organizations. An association pro offers three achievable ways to turn that around and improve DEI initiatives. Many associations are committed to having diversity, equity, and inclusion programs. But a new study reveals that 16 percent of respondents didn’t even know if...

 

 

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