Empathy is a virtue in the C-suite. But listening also means being prepared to act on what you’ve heard.
Leaders are routinely called upon to be more empathetic, especially these days. But what do we mean by empathy in the workplace, exactly?
It’s a little more nuanced than it’s often depicted. But before getting into that, it’s worth showing why the matter is so urgent. The...
Why “Empathetic Leaders” Sometimes Aren’t
Published Fri, 11/05/2021 - 18:00
Source: https://associationsnow.com/2021/11/why-empathetic-leaders-sometimes-arent/
Three Steps to Improve Staff Awareness of Your DEI Efforts
Published Fri, 11/05/2021 - 18:00
A new study reveals surprising findings about a lack of awareness among some employees of DEI efforts in their own organizations. An association pro offers three achievable ways to turn that around and improve DEI initiatives.
Many associations are committed to having diversity, equity, and inclusion programs. But a new study reveals that 16 percent of respondents didn’t even know if...
Source: https://associationsnow.com/2021/11/three-steps-to-improve-staff-awareness-of-your-dei-efforts/
Healthcare Organizations Must Reimagine the Patient Experience
Published Fri, 11/05/2021 - 18:00
Greg Miller at Talkdesk explains how digital technology has given consumers more choices than ever before, and with those choices have come growing expectations for a superior customer experience.
Digital technology has given consumers more choices than ever before, and with those choices have come growing expectations for a superior customer experience. When those consumers are patients – in...
Source: https://www.callcentrehelper.com/healthcare-must-reimagine-patient-experience-198529.htm
Tips for helping volunteers manage stress in tough times
Published Thu, 11/04/2021 - 18:00
[unable to retrieve full-text content]
Source: https://associationsnow.com/2021/10/tips-for-helping-volunteers-manage-stress-in-tough-times/
Articulating your vision for change
Published Thu, 11/04/2021 - 18:00
It's been more than two decades since the New York Times Best Seller, Who Moved My Cheese, was published. And while alot has happened since the proverbial self-help book was released, the sentiment has stayed the same...
Change is hard.
While change is inevitable and necessary, personally and professionally, it’s uncomfortable and anxiety-inducing for most.
The reality is that most...
Source: https://www.highroadsolutions.com/blog/articulatingchange
