The rise of Contact Centre as a Service (CCaaS) models has introduced new technology that changes the role of contact centre agents.
Jake Gardiner at Odigo explores how to improve agent satisfaction and boost business results, as agents deal with evolving customer experience tech and expectations.
The modern contact centre has evolved rapidly in recent years to optimise customer experience...
How CX Technology is Changing the Role of Contact Centre Agents
Published Fri, 10/15/2021 - 05:00
Source: https://www.callcentrehelper.com/cx-technology-changing-agent-role-195397.htm
The Top Call Centre Agent Skills to Look for When Hiring
Published Fri, 10/15/2021 - 05:00
Shauna Geraghty at Talkdesk provides information about the recommended soft skill set and the top call centre agent skills for successful hiring.
Hiring excellent customer support agents involves selecting candidates who can effectively address a customer’s needs, work well with a team, and enhance your team’s culture. The right agents will increase customer satisfaction, enhance customer...
Source: https://www.callcentrehelper.com/top-agent-skills-when-hiring-195497.htm
How the Great Outdoors Can Lead to Great Meeting Outcomes
Published Thu, 10/14/2021 - 17:00
Scientific research underscores the power of open-air gatherings to boost mental health and inspire creative thinking.
When the pandemic radically altered the landscape of face-to-face events, many meetings moved as much content as possible outdoors for safety’s sake. And while outdoor programming certainly reduces the risk of virus exposure given what we know about COVID-19...
Source: https://associationsnow.com/2021/10/how-the-great-outdoors-can-lead-to-great-meeting-outcomes/
Five Ways to Maximize Your Event Apps
Published Thu, 10/14/2021 - 17:00
If your association has an events app but no in-person events these days, all is not lost—as long as you utilize them for ongoing engagement.
This state of affairs might sound familiar: A few years ago, you spent thousands or tens of thousands of dollars on a mobile application intended to boost engagement at your in-person events. It was used for a few days during the gathering,...
Source: https://associationsnow.com/2021/10/five-ways-to-maximize-your-event-apps/
The Elements Behind a Successful Nine-Day, Multi-Association Virtual Event
Published Thu, 10/14/2021 - 17:00
The Federation for the Humanities and Social Sciences typically holds an annual in-person congress that includes events for dozens of its member associations. This year, FHSS helped the groups shift to virtual, welcoming 6,200 attendees over nine days.
The Federation for the Humanities and Social Sciences (FHSS) is in a unique position. It helps its members—Canadian national...
Source: https://associationsnow.com/2021/10/the-elements-behind-a-successful-nine-day-multi-association-virtual-event/
