News - News
Associations hoping to build value for their members may want to look closely at the experience their industry partners have—because it can have an impact on their members too.
Associations tend to mostly focus on their members. But do they need to give their industry partners more attention?
In-person meetings are returning. But even if you’re rushing back, take the time to determine who is (and isn’t) eager to meet, and how that might change in the future.
Meetings are back. Ish.
Thomas John at Five9 questions whether the COVID pandemic has sped up government and public sector adoption of cloud technologies.
In a word: YES!
Perhaps the only major benefit of the COVID-19 pandemic is the accelerated pace of digital transformation and cloud technology adoption.
While a call centre’s primary purpose is delivering the best possible customer service, part of that equation should also include effectively generating sales. After all, high-level customer service interactions allow you to identify what a customer wants and presents the opportunity to sell them exactly what they need.