We probably agree that agents need to know why, but the bigger question is “Do your agents really know why”? I am going to guess at least half of you might think, “Of course my agents know why customer experience matters! They’re customer service professionals!”
News - News
6 Elevator Pitch Examples
Published Mon, 11/08/2021 - 17:00
You never know when the opportunity of a lifetime will walk through the door… or step onto an elevator. That’s why businessman Philip Crosby wrote in his “The Art of Getting Your Own Sweet Way,” that business people should have a prepared speech ready to present their ideas and benefits at any given moment.
Leadership Pro Tip: Encourage Your Employees to Get a Good Night’s Sleep
Published Mon, 11/08/2021 - 17:00
Association leaders are in a position to help improve their employees’ work-life balance—and recent research suggests promoting consistent sleep is one way to do it.
It’s Time to Rethink Customer Authentication
Published Mon, 11/08/2021 - 05:00
Brett Beranek at Nuance explains why it’s time to rethink customer authentication.
