News - News
5 Tips to Optimize Average Speed of Answer and Wait Time
Published Tue, 11/09/2021 - 05:00
Filipa Silva at Talkdesk outlines how to achieve the best business results by optimizing the average speed of answer and call average wait times.
Customer Experience Matters
Published Tue, 11/09/2021 - 05:00
We probably agree that agents need to know why, but the bigger question is “Do your agents really know why”? I am going to guess at least half of you might think, “Of course my agents know why customer experience matters! They’re customer service professionals!”
Leadership Pro Tip: Encourage Your Employees to Get a Good Night’s Sleep
Published Mon, 11/08/2021 - 17:00
Association leaders are in a position to help improve their employees’ work-life balance—and recent research suggests promoting consistent sleep is one way to do it.
