News - News
What to Look For When Hiring a Call Center Representative
Published Mon, 11/08/2021 - 05:00
A contact center representative is literally the face of your customer support. It is one hire for which you must exercise extra caution. Here are some traits to look for when hiring a contact center representative.
It’s Time to Rethink Customer Authentication
Published Mon, 11/08/2021 - 05:00
Brett Beranek at Nuance explains why it’s time to rethink customer authentication.
10 Tips for Increasing Revenue by Improving Relationships with Employees and Customers
Published Sat, 11/06/2021 - 18:00
12 Local Marketing Tactics to Attract More Customers This Holiday Season
Published Sat, 11/06/2021 - 18:00
