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What to Look For When Hiring a Call Center Representative

A contact center representative is literally the face of your customer support. It is one hire for which you must exercise extra caution. Here are some traits to look for when hiring a contact center representative.

 

 

12 Local Marketing Tactics to Attract More Customers This Holiday Season

 

 

 

10 Tips for Increasing Revenue by Improving Relationships with Employees and Customers

 

 

 

Three Steps to Improve Staff Awareness of Your DEI Efforts

 

A new study reveals surprising findings about a lack of awareness among some employees of DEI efforts in their own organizations. An association pro offers three achievable ways to turn that around and improve DEI initiatives.

 

 

Why “Empathetic Leaders” Sometimes Aren’t

 

Empathy is a virtue in the C-suite. But listening also means being prepared to act on what you’ve heard.

Leaders are routinely called upon to be more empathetic, especially these days. But what do we mean by empathy in the workplace, exactly?

 

 

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