Kezia Downing at Talkdesk explores if we can engineer more inclusive customer service with next-gen AI voice assistants.
News - News
Customer Engagement with Businesses Change Forever
Published Wed, 11/10/2021 - 05:00
Vonage has announced new research revealing that about half (47%) of consumers worldwide have increased their use of digital channels to engage with businesses and service providers over the past 12-18 months and 87 percent expect to maintain or increase this level in the next 6-12 months.
Good Reads You Might Have Missed: Member Surveys
Published Tue, 11/09/2021 - 17:00
Associations and member surveys go together like peas and carrots. Here are some highlights from our archives that can get you thinking more strategically about them.
In a NDR Slump? Get Creative and Stay Connected.
Published Tue, 11/09/2021 - 17:00
One association pro shares successful strategies to regain and rebuild revenue lost to the pandemic.
