Vonage has announced new research revealing that about half (47%) of consumers worldwide have increased their use of digital channels to engage with businesses and service providers over the past 12-18 months and 87 percent expect to maintain or increase this level in the next 6-12 months.
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Good Reads You Might Have Missed: Member Surveys
Published Tue, 11/09/2021 - 17:00
Associations and member surveys go together like peas and carrots. Here are some highlights from our archives that can get you thinking more strategically about them.
In a NDR Slump? Get Creative and Stay Connected.
Published Tue, 11/09/2021 - 17:00
One association pro shares successful strategies to regain and rebuild revenue lost to the pandemic.
A No-Cost Way to Both Raise Membership Dues and Benefit Members
Published Tue, 11/09/2021 - 17:00
It’s never an easy decision to raise membership dues, but a CEO came up with a solution to not only raise dues 10 percent but also provide members with real value—making the whole process seamless and successful.
5 Tips to Optimize Average Speed of Answer and Wait Time
Published Tue, 11/09/2021 - 05:00
Filipa Silva at Talkdesk outlines how to achieve the best business results by optimizing the average speed of answer and call average wait times.
