Kezia Downing at Talkdesk explores if we can engineer more inclusive customer service with next-gen AI voice assistants.
What are Voice Assistants?
A voice assistant uses voice recognition software to produce audible, natural communication with an end-user. The user can give commands or ask questions, and the voice assistant can perform the tasks or services required.
With recent improvements in artificial intelligence (AI) technologies, voice assistants can operate with a higher level of accuracy and are consequently becoming more popular among consumers.
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