For nearly 20 months, COVID-19-related restrictions have kept international travelers from attending events in the United States. With those bans lifted on November 8, organizations are looking forward to again welcoming international attendees.
News - News
How to Create a Culture Around Many Cultures
Published Fri, 11/12/2021 - 17:00
Remote work brings out a range of work styles. Rather than trying to make everybody stick to the same processes, leaders will have to find coherence in diversity.
Bad Days, Burnout, and Mental Health Struggles: Understand the Difference
Published Fri, 11/12/2021 - 17:00
There are key differences between burnout, mental health conditions that might look like burnout, and bad days. Knowing which is which can help you better assist your employees.
How to Build a QA Form for Call Center Monitoring
Published Fri, 11/12/2021 - 05:00
When you consider the value consumers place on customer service, it’s easy to see why call quality monitoring is an integral part of call centre workflow. You might even say it is the lifeblood of a call centre operation.
Take Off the Blinders – Your Customers Have Already Engaged
Published Thu, 11/11/2021 - 05:00
Tamsin Dollin at NICE CXone explains how your customers have already engaged with your business before engaging your contact center
I bought a new “assemble-it-yourself” desk and chair last month to better accommodate my work-from-home lifestyle. Sitting on a dining room chair all day was taking its toll on my back.
