While a call centre’s primary purpose is delivering the best possible customer service, part of that equation should also include effectively generating sales. After all, high-level customer service interactions allow you to identify what a customer wants and presents the opportunity to sell them exactly what they need.
News - News
Government and Public Sector Adoption of Cloud Technologies
Published Thu, 11/25/2021 - 05:00
Thomas John at Five9 questions whether the COVID pandemic has sped up government and public sector adoption of cloud technologies.
In a word: YES!
Perhaps the only major benefit of the COVID-19 pandemic is the accelerated pace of digital transformation and cloud technology adoption.
Business Pro Tip: Focus on Diversity in Your Donor Solicitation
Published Mon, 11/22/2021 - 17:00
Associations hoping to make an impact with their fundraising this Giving Tuesday should consider this emerging demographic gap.
We Asked, You Answered: What Have You Enjoyed About Returning to Face-to-Face Events?
Published Sun, 11/21/2021 - 17:00
With many organizations hosting in-person events this fall, association professionals shared what they love about getting together with colleagues and members again after months of pandemic-forced solitude.
Better, Not More: The New Rules of Content Marketing
Published Thu, 11/18/2021 - 17:00
Getting a stronger understanding of your audience needs—and the content your organization is already producing—can help you focus your content marketing approach, says strategist Hilary Marsh.
