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How CX Technology is Changing the Role of Contact Centre Agents

Published Fri, 10/15/2021 - 05:00

The rise of Contact Centre as a Service (CCaaS) models has introduced new technology that changes the role of contact centre agents.

Jake Gardiner at Odigo explores how to improve agent satisfaction and boost business results, as agents deal with evolving customer experience tech and expectations.

 
Call Center
News
Technology

 

The Top Call Centre Agent Skills to Look for When Hiring

Published Fri, 10/15/2021 - 05:00

Shauna Geraghty at Talkdesk provides information about the recommended soft skill set and the top call centre agent skills for successful hiring.

 
Call Center
News

 

How the Great Outdoors Can Lead to Great Meeting Outcomes

Published Thu, 10/14/2021 - 17:00
 

Scientific research underscores the power of open-air gatherings to boost mental health and inspire creative thinking.

 
Association Management
Event
News

 

The Elements Behind a Successful Nine-Day, Multi-Association Virtual Event

Published Thu, 10/14/2021 - 17:00
 

The Federation for the Humanities and Social Sciences typically holds an annual in-person congress that includes events for dozens of its member associations. This year, FHSS helped the groups shift to virtual, welcoming 6,200 attendees over nine days.

 
Association Management
Event
News

 

Five Ways to Maximize Your Event Apps

Published Thu, 10/14/2021 - 17:00
 

If your association has an events app but no in-person events these days, all is not lost—as long as you utilize them for ongoing engagement.

 
Association Management
Event
News
Technology

 

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