Rene van Popering at Contexta360 explains that all because you do not see it or hear it, it does not mean that whatever it is, does not require immediate attention.
News - News
Membership Pro Tip: Give Members What They Want
Published Wed, 10/13/2021 - 17:00
Using data to get a better idea of member preferences helps associations provide them with a better experience and boosts engagement.
How This Association Re-Energized Itself and Its Membership with Online Connections
Published Wed, 10/13/2021 - 17:00
This association professional learned that it is never too early to innovate.
10 Steps to Select Optimal Call Centre KPIs
Published Wed, 10/13/2021 - 17:00
Shauna Geraghty at Talkdesk outlines how choosing optimal call centre KPIs is critical in assessing call centre performance, maintaining a consistent level of service quality, and comprehensively understanding your customer’s experience.
VoIP Security: Common Threats and How to Keep Your Network Safe
Published Wed, 10/13/2021 - 05:00
VoIP is a great business utility. However, like any other application, it can also fall prey to cybersecurity threats if proactive measures are not taken. Here is what you need to know.
