Rene van Popering at Contexta360 explains that all because you do not see it or hear it, it does not mean that whatever it is, does not require immediate attention.
Would you wait for frustration feedback from your team before you interfere? Would you rely on a chat at the coffee machine to spot employee frustrations? Would you start acting only when clients start complaining, submitting negative surveys or social posts about their unhappiness?
https://www.callcentrehelper.com/remote-staff-personalised-assistance-195281.htm
