Figuring out how to hold on to a record number of new members sounds like a good problem, but it requires a long-game strategy. The American Nurses Association shared tips during #ASAE21 about its success in crisis—and how to sustain it.
News - News
What is Call Center Burnout and How to Overcome It?
Published Tue, 08/24/2021 - 16:00
The career of a call center agent is often short-lived, with research suggesting that call center workers aged between 20 and 34 years old stay with an organization only about one year on average.
Five Ways to Get Better at Small Talk
Published Tue, 08/24/2021 - 14:00
Small talk is necessary—some might say a necessary evil—for association professionals looking to expand their networks. Though you may never learn to love small talk, you can learn to use it more effectively. Start with these five tips.
“Hot enough for you?” “So, what do you do?” “Are you from around here?”
Quality Communication in the Time of COVID
Published Tue, 08/24/2021 - 14:00
The executive director of the Oregon Dental Association explains how they have increased the quantity and quality of informative content with limited time and resources.
How Can Jitter Frustrate Your Customers?
Published Tue, 08/24/2021 - 02:00
These days, most telecommunications traffic is routed through a packet-switching network, and it is frequently routed over the public internet. For example, speech data is converted into packets for call participants and routed ‘towards’ a receiver.
