Lídia Dias at Talkdesk explains workforce management (WFM) and its benefits for contact centre staff management, employee engagement, and the entire organization.
News - News
What Does Generation Z Look For in Online Communities?
Published Fri, 08/06/2021 - 01:00
Young people want open discussion, inclusivity, and meaningful experiences. Use these tips to provide your young members with an online space that engages them.
Sponsored “In-Person Survival Kit” Welcomes Attendees Back to Event
Published Fri, 08/06/2021 - 01:00
When the Ohio Society of Association Executives held its first in-person meeting in more than a year, a sponsor developed survival kits to include in all attendees’ swag bags. Attendees loved the kits, which provided recognition for the sponsor and nondues revenue for the association.
Flexible Workspaces – Alternative Work Options
Published Fri, 08/06/2021 - 01:00
Dave Salisbury outlines the importance of flexible workspaces and the need for alternative work options.
How to Recognize, Reduce, and Repair Customer Service Burnout
Published Thu, 08/05/2021 - 16:00
“I was working longer and longer hours just to keep up.”
“The tiniest thing would set me off.”
“I felt trapped and helpless.”
“I had a sense of tunnel vision.”
“I told my manager, and all they said was, ‘You’re doing a good job, don’t worry about it.’”
