With the events of 2020 requiring millions of workers to transition to working from their homes, many businesses have been forced to reconsider their definition of a workplace and how managers can effectively monitor, coach and communicate with remote and at-home workers.
As an increasing number of contact centres transition to working from home and coworking environments, the challenges regarding team management, customer care and scheduling their remote teams are also growing.
https://www.callcentrehelper.com/optimizing-mobile-workforce-188829.htm
