In a digital-first era, how do organisations show customers they care?
Ross Daniels at Calabrio has a simple but effective checklist to humanise the customer experience using the latest tech innovations.
Customers crave speed, convenience and emotional empathy when interacting with their favourite brands, a paradox that threatens the status quo of today’s contact centre
https://www.callcentrehelper.com/win-technology-tug-of-war-202885.htm
