What to Look For When Hiring a Call Center Representative

A contact center representative is literally the face of your customer support. It is one hire for which you must exercise extra caution. Here are some traits to look for when hiring a contact center representative. Contact center representatives are likely the biggest front-facing part of your customer support function. They’re the people customers will talk to, complain to, and come to for...

 

 

10 Tips for Increasing Revenue by Improving Relationships with Employees and Customers

  Your relationships with employees and customers can make a major impact on revenue. Productive employees bring in more customers. And loyal, engaged customers spend more money. With those systems down, you can try new revenue streams and diversify your income. These tips from members of the online small business community can help with all of these factors. Deliver Excellence from...

 

 

12 Local Marketing Tactics to Attract More Customers This Holiday Season

  Competition between businesses gets fierce during the holiday season. This means your marketing game needs to be on point if you want to steal the spotlight from your competitors and attract more customers during this busy time of year — especially if you’re a small- and medium-sized business operating on a limited budget. To help get you started, 12 professionals from Young...

 

 

Healthcare Organizations Must Reimagine the Patient Experience

Greg Miller at Talkdesk explains how digital technology has given consumers more choices than ever before, and with those choices have come growing expectations for a superior customer experience. Digital technology has given consumers more choices than ever before, and with those choices have come growing expectations for a superior customer experience. When those consumers are patients – in...

 

 

How a Cancelled Event Led to a New Revenue Stream for One Nimble Organization

  Finding new tricks with existing tech resulted in a huge revenue win for an association professional. Like many organizations, the Pediatric Academic Societies Meeting faced many challenges when their annual event was canceled in 2020. But unlike many organizations, the self-described “small-but-mighty” staff didn’t throw in the towel and accept their fate. They got to work. In...

 

 

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