Association leaders are in a position to help improve their employees’ work-life balance—and recent research suggests promoting consistent sleep is one way to do it.
Discussions about leadership often revolve around big-picture things like strategy and vision. But sometimes, good leadership involves a little reflection on Maslow’s Hierarchy of Needs.
One of those needs is a good...
Leadership Pro Tip: Encourage Your Employees to Get a Good Night’s Sleep
Published Mon, 11/08/2021 - 17:00
Source: https://associationsnow.com/2021/11/leadership-pro-tip-encourage-your-employees-to-get-a-good-nights-sleep/
It’s Time to Rethink Customer Authentication
Published Mon, 11/08/2021 - 05:00
Brett Beranek at Nuance explains why it’s time to rethink customer authentication.
It’s Cybersecurity Awareness Month and, once more, the world is reminded that the knowledge-based authentication methods we trust to protect us aren’t up to the task. But it’s not time to call the win for the fraudsters just yet. With biometric authentication, enterprises are protecting consumers like you and me...
Source: https://www.callcentrehelper.com/time-to-rethink-customer-authentication-197285.htm
What to Look For When Hiring a Call Center Representative
Published Mon, 11/08/2021 - 05:00
A contact center representative is literally the face of your customer support. It is one hire for which you must exercise extra caution. Here are some traits to look for when hiring a contact center representative.
Contact center representatives are likely the biggest front-facing part of your customer support function. They’re the people customers will talk to, complain to, and come to for...
Source: https://www.freshworks.com/freshcaller-cloud-pbx/call-center-software/contact-center-representative-blog/
10 Tips for Increasing Revenue by Improving Relationships with Employees and Customers
Published Sat, 11/06/2021 - 18:00
Your relationships with employees and customers can make a major impact on revenue. Productive employees bring in more customers. And loyal, engaged customers spend more money. With those systems down, you can try new revenue streams and diversify your income. These tips from members of the online small business community can help with all of these factors.
Deliver Excellence from...
Source: http://feedproxy.google.com/~r/SmallBusinessTrends/~3/pywTqawJXEY/customer-retention-rate-tips-advice.html
12 Local Marketing Tactics to Attract More Customers This Holiday Season
Published Sat, 11/06/2021 - 18:00
Competition between businesses gets fierce during the holiday season. This means your marketing game needs to be on point if you want to steal the spotlight from your competitors and attract more customers during this busy time of year — especially if you’re a small- and medium-sized business operating on a limited budget.
To help get you started, 12 professionals from Young...
Source: http://feedproxy.google.com/~r/SmallBusinessTrends/~3/2IKJWVbw7Go/local-business-marketing-tactics-2021-holiday-season.html
