Remote work brings out a range of work styles. Rather than trying to make everybody stick to the same processes, leaders will have to find coherence in diversity.
If we’re lucky, one change the pandemic will bring to the workplace is the end of the idea of a monoculture. An association should have a shared set of values, of course. And it needs to agree on what its strategic goals...
How to Create a Culture Around Many Cultures
Published Fri, 11/12/2021 - 17:00
Source: https://associationsnow.com/2021/11/how-to-create-a-culture-around-many-cultures/
Bad Days, Burnout, and Mental Health Struggles: Understand the Difference
Published Fri, 11/12/2021 - 17:00
There are key differences between burnout, mental health conditions that might look like burnout, and bad days. Knowing which is which can help you better assist your employees.
Burnout, burnout, burnout: People are talking about it on a scale not seen before. But while burnout means a very specific thing—a long-term loss of enthusiasm and energy that leads to lower performance—it...
Source: https://associationsnow.com/2021/11/the-difference-between-bad-days-burnout-and-depression/
How to Build a QA Form for Call Center Monitoring
Published Fri, 11/12/2021 - 05:00
When you consider the value consumers place on customer service, it’s easy to see why call quality monitoring is an integral part of call centre workflow. You might even say it is the lifeblood of a call centre operation.
According to a report conducted by customer support platform developers, over 90% of consumers say they will stop buying from a company after three (or fewer) poor customer...
Source: https://www.callcentrehelper.com/build-qa-form-monitoring-199301.htm
Can We Engineer More Inclusive Customer Service
Published Thu, 11/11/2021 - 05:00
Kezia Downing at Talkdesk explores if we can engineer more inclusive customer service with next-gen AI voice assistants.
What are Voice Assistants?
A voice assistant uses voice recognition software to produce audible, natural communication with an end-user. The user can give commands or ask questions, and the voice assistant can perform the tasks or services required.
With recent...
Source: https://www.callcentrehelper.com/engineer-more-inclusive-customer-service-198733.htm
Take Off the Blinders – Your Customers Have Already Engaged
Published Thu, 11/11/2021 - 05:00
Tamsin Dollin at NICE CXone explains how your customers have already engaged with your business before engaging your contact center
I bought a new “assemble-it-yourself” desk and chair last month to better accommodate my work-from-home lifestyle. Sitting on a dining room chair all day was taking its toll on my back.
I’m pretty handy, but I was having difficulty understanding the poorly...
Source: https://www.callcentrehelper.com/take-off-the-blinders-198713.htm
