As your business becomes larger, it’s easy to assume that, at some point, you have to sacrifice the personalized customer service that you used to provide.
But by automating and standardizing the right processes with appropriate knowledge base articles, you can give your agents the support they need to spend less time routing calls and spend more time with your customers.
Let’s...
What are the different types of call center software and how to choose the best for your business?
Published Tue, 12/21/2021 - 06:00
Source: https://www.freshworks.com/freshcaller-cloud-pbx/call-center-software/types-of-call-center-software-blog/
Technology Pro Tip: Get a Handle on Digital Maintenance
Published Mon, 12/20/2021 - 18:00
The high-profile Log4Shell exploit, which your organization should be aware of, offers a great reminder of the need to build a maintenance strategy.
When it comes to digital risks, it’s often the hangers-on that cause the biggest problems.
And a recent exploit involving a piece of software your association probably doesn’t realize it uses is a timely reminder of an organization’s...
Source: https://associationsnow.com/2021/12/log4shell-digital-maintenance-lesson/
Tweak Your Collaboration Strategies for a Hybrid World in 2022
Published Fri, 12/17/2021 - 05:00
As the workplace moves from virtual to hybrid, you’ll have to manage new complications in collaboration. Here are three tips that could help elevate your collaboration in 2022.
Effective collaboration—whether with your members, your staff, or your board—was a challenge even when everyone was in the same room.
Associations adapted to the remote workplace, finding new ways to come together....
Source: https://associationsnow.com/2021/12/tweak-your-collaboration-strategies-for-a-hybrid-world-in-2022/
Looking for Sponsor Dollars? Try These Two Hot Areas
Published Wed, 12/15/2021 - 17:00
While corporate budgets for some types of sponsorship declined during the pandemic, funding to support diversity and sustainability programming has flourished, experts say. Associations can more easily find opportunities to partner with sponsors in these areas.
The economic downturn that came with the pandemic led some corporations to cut back budgets for areas they traditionally sponsored....
Source: https://associationsnow.com/2021/12/looking-for-sponsor-dollars-try-these-two-hot-areas/
Membership Pro Tip: A Year in Review
Published Wed, 12/15/2021 - 17:00
The end of another year is at hand. Wait, didn’t we just do this? It feels like it’s been 12 seconds, not 12 months. That didn’t stop anyone from giving great membership advice, though. Here are some examples.
Tapping into a vast pool of membership expertise yielded a lot of excellent tips in 2021. As always, associations came through with resilience and looked out for one another—and their...
Source: https://associationsnow.com/2021/12/membership-pro-tip-a-year-in-review/
