While a call centre’s primary purpose is delivering the best possible customer service, part of that equation should also include effectively generating sales. After all, high-level customer service interactions allow you to identify what a customer wants and presents the opportunity to sell them exactly what they need.
That being said, many businesses find it difficult to effectively generate...
10 Ways to Improve Call Centre Sales Training
Published Thu, 11/25/2021 - 05:00
Source: https://www.callcentrehelper.com/improve-call-centre-sales-training-201457.htm
Government and Public Sector Adoption of Cloud Technologies
Published Thu, 11/25/2021 - 05:00
Thomas John at Five9 questions whether the COVID pandemic has sped up government and public sector adoption of cloud technologies.
In a word: YES!
Perhaps the only major benefit of the COVID-19 pandemic is the accelerated pace of digital transformation and cloud technology adoption.
Through necessity, working in the cloud has now been tried and tested, and even previously sceptical...
Source: https://www.callcentrehelper.com/government-public-sector-adoption-cloud-200781.htm
Business Pro Tip: Focus on Diversity in Your Donor Solicitation
Published Mon, 11/22/2021 - 17:00
Associations hoping to make an impact with their fundraising this Giving Tuesday should consider this emerging demographic gap.
With Giving Tuesday coming up next week, associations with foundations and other fundraising arms are looking for ways to reach donors of all kinds.
One thing to consider when evaluating their donor outreach strategies? Diversity, according to recent research....
Source: https://associationsnow.com/2021/11/business-pro-tip-focus-on-diversity-in-your-donor-solicitation/
We Asked, You Answered: What Have You Enjoyed About Returning to Face-to-Face Events?
Published Sun, 11/21/2021 - 17:00
With many organizations hosting in-person events this fall, association professionals shared what they love about getting together with colleagues and members again after months of pandemic-forced solitude.
Sometimes, we don’t know what we’re missing until it’s gone. But as association pros returned to in-person events, many said they quickly rediscovered that camaraderie that you...
Source: https://associationsnow.com/2021/11/we-asked-you-answered-what-have-you-enjoyed-about-returning-to-face-to-face-events/
Better, Not More: The New Rules of Content Marketing
Published Thu, 11/18/2021 - 17:00
Getting a stronger understanding of your audience needs—and the content your organization is already producing—can help you focus your content marketing approach, says strategist Hilary Marsh.
In the past, associations often had a stated goal to produce a lot of content—but there’s now evidence that members aren’t seeing much of it. A recent report from PAN Communications [registration] finds...
Source: https://associationsnow.com/2021/11/content-marketing-quality-vs-quantity-for-your-audience/
