How to Create a Culture Around Many Cultures

  Remote work brings out a range of work styles. Rather than trying to make everybody stick to the same processes, leaders will have to find coherence in diversity. If we’re lucky, one change the pandemic will bring to the workplace is the end of the idea of a monoculture. An association should have a shared set of values, of course. And it needs to agree on what its strategic goals...

 

 

How to Build a QA Form for Call Center Monitoring

When you consider the value consumers place on customer service, it’s easy to see why call quality monitoring is an integral part of call centre workflow. You might even say it is the lifeblood of a call centre operation. According to a report conducted by customer support platform developers, over 90% of consumers say they will stop buying from a company after three (or fewer) poor customer...

 

 

Take Off the Blinders – Your Customers Have Already Engaged

Tamsin Dollin at NICE CXone explains how your customers have already engaged with your business before engaging your contact center I bought a new “assemble-it-yourself” desk and chair last month to better accommodate my work-from-home lifestyle. Sitting on a dining room chair all day was taking its toll on my back. I’m pretty handy, but I was having difficulty understanding the poorly...

 

 

Can We Engineer More Inclusive Customer Service

Kezia Downing at Talkdesk explores if we can engineer more inclusive customer service with next-gen AI voice assistants. What are Voice Assistants? A voice assistant uses voice recognition software to produce audible, natural communication with an end-user. The user can give commands or ask questions, and the voice assistant can perform the tasks or services required. With recent...

 

 

10 WordPress Backup Plugin Tools

  For WordPress site owners, having a backup plugin is absolutely crucial. There is always a risk of data breaches, security problems, or even common human errors when making website updates that can lead to losing your website entirely. And the impact of data loss on business can be catastrophic. The best way to protect your website is by using backup plugins to keep your data safe and...

 

 

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