Listening to what members expect from their digital experience can pay off in lots of positive ways. Find out how a website redesign yielded several mutually beneficial outcomes for one association and its members.
Staff at the Auto Care Association realized members needed to have a better digital experience and improved access to information about its tools, resources, products, and...
A Website Redesign Boosts Member Engagement, Retention, and Value
Published Tue, 10/19/2021 - 17:00
Source: https://associationsnow.com/2021/10/a-website-redesign-boosts-member-engagement-retention-and-value/
How Gamification Can Help Call Centres Operate More Efficiently
Published Tue, 10/19/2021 - 17:00
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better.
You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance, a video game that encourages players to imitate an animated dancer on the screen. The system tracks your movements and provides feedback and points...
Source: https://www.callcentrehelper.com/how-gamification-helps-call-centre-efficiency-195681.htm
Technology Pro Tip: Sharing Passwords? Do So Securely
Published Mon, 10/18/2021 - 17:00
Copying and pasting passwords in chat windows is a bad idea—but it seems like everyone does it. Using password managers or single-sign-on platforms could help cut down on the insecure copying.
Because cloud-based apps have grown like weeds—from SEO tools, to social media tools, to automation apps, and even data analytics tools—associations are dealing with a lot more passwords...
Source: https://associationsnow.com/2021/10/technology-pro-tip-sharing-passwords-securely/
Top 5 Call Center Performance Metrics for Managers and Agents
Published Mon, 10/18/2021 - 05:00
Talkdesk’s Shauna Geraghty explores the main call centre performance metrics to be monitored by agents and managers.
Managing thousands of calls and handling thousands of questions while keeping a high standard of customer service: it may sound simple, but it’s not. It’s not always easy to keep productivity high in stressful environments. And call centres can be really stressful, especially in...
Source: https://www.callcentrehelper.com/top-performance-metrics-managers-agents-195509.htm
How to Unify Your Staff in Polarized Times
Published Sun, 10/17/2021 - 17:00
Political divides are starker than ever in the United States. That puts association leaders in a position to lead not just their staffs but their industries.
It’s election season in an odd-numbered year, which means election season is a little less stressful for most people. My ballot this year involves no elected seats, just relatively pro forma and uncontested bond measures. No...
Source: https://associationsnow.com/2021/10/how-to-unify-your-staff-in-polarized-times/
