Elisabeth De Longeaux at Odigo explains that today, beyond the technological feats of AI, automation and the cloud, the focus of contact centre managers should remain on customers.
News - News
The First Piece to Your Customer Experience Puzzle
Published Thu, 11/18/2021 - 05:00
Elisabeth De Longeaux at Odigo explains that today, beyond the technological feats of AI, automation and the cloud, the focus of contact centre managers should remain on customers.
Membership Pro Tip: A Joint Student Membership
Published Wed, 11/17/2021 - 17:00
A collaborative partnership between two associations checks a lot of mutually beneficial boxes. It engages more student members, advances workforce development, benefits the industry each group represents, and more.
Good Reads You Might Have Missed: Better Panel Discussions
Published Wed, 11/17/2021 - 17:00
Perfecting the panel discussion can feel like a dark art, but it doesn’t have to. Here are a few ideas to get you started.
Panel discussions—already a challenge to get right—have only gotten more complicated in the virtual format.
Good Reads You Might Have Missed: Better Panel Discussions
Published Wed, 11/17/2021 - 17:00
Perfecting the panel discussion can feel like a dark art, but it doesn’t have to. Here are a few ideas to get you started.
Panel discussions—already a challenge to get right—have only gotten more complicated in the virtual format.
