Greg Miller at Talkdesk explains how digital technology has given consumers more choices than ever before, and with those choices have come growing expectations for a superior customer experience.
Digital technology has given consumers more choices than ever before, and with those choices have come growing expectations for a superior customer experience. When those consumers are patients – in need of care and help managing their health – the expectations for a seamless and helpful experience are even higher.
https://www.callcentrehelper.com/healthcare-must-reimagine-patient-experience-198529.htm
