In a digital-first era, how do organisations show customers they care?
Ross Daniels at Calabrio has a simple but effective checklist to humanise the customer experience using the latest tech innovations.
News - Call Center
3 Ways to Win the Technology Tug of War
Published Wed, 12/22/2021 - 06:00
In a digital-first era, how do organisations show customers they care?
Ross Daniels at Calabrio has a simple but effective checklist to humanise the customer experience using the latest tech innovations.
Top 2021 Membership Takeaways
Published Tue, 12/21/2021 - 18:00
Another tough year is ending—and this one came with a stealthy plot twist no one needed. Even so, associations stayed strong and delivered for members—no matter what. Here are some highlights from a year defined by tenacity.
“Watch out for that first step, it’s a doozy!”
Top 2021 Membership Takeaways
Published Tue, 12/21/2021 - 18:00
Another tough year is ending—and this one came with a stealthy plot twist no one needed. Even so, associations stayed strong and delivered for members—no matter what. Here are some highlights from a year defined by tenacity.
“Watch out for that first step, it’s a doozy!”
Five Things Associations Learned in 2021
Published Tue, 12/21/2021 - 18:00
Coming off a tumultuous 2020, organizations had to make major changes to their workplace operations, event protocols, and communication strategies. Here are the major takeaways from this year.
