Filipa Silva at Talkdesk outlines how to achieve the best business results by optimizing the average speed of answer and call average wait times.
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Customer Experience Matters
Published Tue, 11/09/2021 - 05:00
We probably agree that agents need to know why, but the bigger question is “Do your agents really know why”? I am going to guess at least half of you might think, “Of course my agents know why customer experience matters! They’re customer service professionals!”
5 Tips to Optimize Average Speed of Answer and Wait Time
Published Tue, 11/09/2021 - 05:00
Filipa Silva at Talkdesk outlines how to achieve the best business results by optimizing the average speed of answer and call average wait times.
5 Tips to Optimize Average Speed of Answer and Wait Time
Published Tue, 11/09/2021 - 05:00
Filipa Silva at Talkdesk outlines how to achieve the best business results by optimizing the average speed of answer and call average wait times.
Customer Experience Matters
Published Tue, 11/09/2021 - 05:00
We probably agree that agents need to know why, but the bigger question is “Do your agents really know why”? I am going to guess at least half of you might think, “Of course my agents know why customer experience matters! They’re customer service professionals!”
