Greg Miller at Talkdesk explains how digital technology has given consumers more choices than ever before, and with those choices have come growing expectations for a superior customer experience.
News - Call Center
Three Steps to Improve Staff Awareness of Your DEI Efforts
Published Fri, 11/05/2021 - 18:00
A new study reveals surprising findings about a lack of awareness among some employees of DEI efforts in their own organizations. An association pro offers three achievable ways to turn that around and improve DEI initiatives.
Is Your Code of Ethics Fulfilling Its Purpose?
Published Fri, 11/05/2021 - 18:00
Thinking about why your code of ethics exists can help you build one that matters more for members—and ensure it can adapt to the times.
How a Cancelled Event Led to a New Revenue Stream for One Nimble Organization
Published Fri, 11/05/2021 - 18:00
Finding new tricks with existing tech resulted in a huge revenue win for an association professional.
Healthcare Organizations Must Reimagine the Patient Experience
Published Fri, 11/05/2021 - 18:00
Greg Miller at Talkdesk explains how digital technology has given consumers more choices than ever before, and with those choices have come growing expectations for a superior customer experience.
