Helen Billingham at Enghouse Interactive explores how to successfully scale the peaks of customer service demand.
Many sectors are much busier at particular times in the year. While Christmas is the biggest peak for industries such as retail, every organisation faces surges in demand that they need to meet.
For example, clearing for university places after A-level results are announced in August is the busiest time for higher education institutions, as we explain in this blog post.
https://www.callcentrehelper.com/scaling-peaks-customer-service-demand-189617.htm
