In this blog Josh O’Farrell at Spearline explores why businesses need to implement proactive monitoring.
Poor audio quality can impact customer service. Like many businesses, you may depend on international inbound telephone services for your contact centre, or on outbound calling to drive new sales.
Those telephone services are mission-critical and Spearline helps its customers through active path testing and monitoring to support ‘the ideal customer experience.’
https://www.callcentrehelper.com/need-to-implement-proactive-monitoring-186197.htm
