FOR IMMEDIATE RELEASE:
Nicholas Grim
Marketing and Communication Manager
Professional Exchange Service Corporation
(559) 228.6157 phone
(559) 227.1463 fax
ngrim@pesc.com
www.pesc.com
The Exchange Awarded ATSI Award of Excellence for Great Customer Service for the sixth time!
FOR IMMEDIATE RELEASE:
Nicholas Grim
Marketing and Communication Manager
Professional Exchange Service Corporation
(559) 228.6157 phone
(559) 227.1463 fax
ngrim@pesc.com
www.pesc.com
The Exchange Awarded ATSI Award of Excellence for Great Customer Service for the sixth time!
Fresno, CA. June 7, 2024 – The Exchange a division of the Professional Exchange Service Corporation (PESC) has been honored with the exclusive ATSI 2024 Award of Excellence for the sixth time. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services. The Exchange was awarded this prestigious honor during the 2024 ATSI Awards Ceremony.
"This award is a testament to the hard work and commitment of our team members who consistently go above and beyond to ensure the highest quality of service, said Matthew Haas, President and CEO of The Exchange. "Congratulations to our excellent staff for their hard work and commitment to providing the highest-quality customer service in the telecommunications industry."
The ATSI Award of Excellence has been a cornerstone for the call center industry for 28 years, promoting superior service quality. It establishes benchmarks and metrics to guarantee an exceptional call management experience. To be honored with this award, Exchange Operators underwent evaluation through over 10 'mystery caller' assessments, recorded across six months. Independent judges from ATSI reviewed these recordings and assigned scores. The Exchange achieved the award by scoring above 80 percent on all evaluated calls.
The Exchange, founded in 1980, is the largest answering and messaging service in Central California. A family-owned business since 2008, The Exchange serves more than 1200 clients throughout California and across the United States.
For more information on the Exchange please call (559) 228-6140 or visit www.pesc.com
