We're standing by 24 hours a day, 7 days a week, 365 days a year to answer your calls and deliver your messages. All of our employees live and work in the U.S and we take pride in the fact that none of our call center operations are outsourced to overseas vendors. Our call center technology allows us to customize how calls are answered and handled for each client. When forwarded, calls ring into your account. Your instructions are automatically displayed on our customer service representatives' screens. We see how callers should be greeted and what information to obtain for messages. Additional services and benefits include:

Live Operators

Personalized Greetings

Customized Message Delivery

On-Call Scheduling

Digital Recordings of All Calls

Virtual Receptionist

Paging

Alarm Monitoring

Emergency Dispatching

Voicemail & Transcription



 

Our Services

Business Answering

Gain a competitive advantage over your competitors with our cost-effective answering solutions that provide the type of high-quality customer service you expect when your clients call. When calls ring in, your specific instructions are automatically displayed on our customer service representatives' screens. We see how callers should be greeted and what information to obtain for messages.

 

 

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Medical Answering

We specialize in providing tailored answering services for the medical community. Our operators are standing by to provide after hours support so your patients can receive the standard of care that you expect. Whether you are a solo practitioner, group practice, clinic or large medical care facility, we deliver the most accurate and efficient medical answering services available.

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Towing Dispatch

Our dispatchers are experts in handling the various types of calls received in the tow industry. We have experience handling law enforcement and motor club calls and offer a variety of ways for your drivers to communicate with our team.

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About Sacramento

Sacramento is the capital city of the U.S. state of California. Sacramento's estimated 2019 population of 513,624 makes it the sixth-largest city in California and the ninth largest capital in the United States.Sacramento is the seat of the California Legislature and the Governor of California, making it the state's political center and a hub for lobbying and think tanks. Sacramento is also the cultural and economic core of the Sacramento metropolitan area, which at the 2010 census had a population of 2,414,783 making it the fifth largest in California.

Before the arrival of the Spanish, the area was inhabited by the Nisenan, Maidu, and other indigenous peoples of California. Spanish cavalryman Gabriel Moraga surveyed and named the Rio del Santísimo Sacramento (Sacramento River) in 1808, after the Blessed Sacrament, referring to the Eucharist in the Catholic Church. In 1839, Juan Bautista Alvarado, Mexican governor of Alta California, granted the responsibility of colonizing the Sacramento Valley to Swiss-born Mexican citizen John Augustus Sutter, who subsequently established Sutter's Fort and the settlement at the Rancho Nueva Helvetia. Following the American Conquest of California and the 1848 Treaty of Guadalupe-Hidalgo, the waterfront developed by Sutter began to be developed, and incorporated in 1850 as the City of Sacramento. As a result of the California Gold Rush, Sacramento became a major commercial center and distribution point for Northern California, serving as the terminus for the Pony Express and the First Transcontinental Railroad.

Sacramento is the fastest-growing major city in California, owing to its status as a notable financial center on the West Coast and as a major educational hub, home of California State University, Sacramento and University of California, Davis. Similarly, Sacramento is a major center for the California healthcare industry, as the seat of Sutter Health, the world-renowned UC Davis Medical Center, and the UC Davis School of Medicine, and notable tourist destination in California, as the site of The California Museum, the Crocker Art Museum, the California State Railroad Museum, the California Hall of Fame, the California State Capitol Museum, and the Old Sacramento State Historic Park. Sacramento International Airport, located northwest of the city, is the city's major airport. Sacramento is known for its evolving contemporary culture, dubbed the most "hipster city" in California. In 2002, the Harvard University Civil Rights Project conducted for Time magazine named Sacramento "America's Most Diverse City".

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City County More Info

FAQs

You specify how your messages should be delivered. Messages can be delivered in a variety of ways:

  • FAX (weekly, once a day, twice a day or more frequent, or after every message)
  • Email (sent to just one email or multiple)
  • Voicemail
  • Pager
  • Cell phone text message
  • Voice if you call in or ask us to call you
  • We can contact you or your staff directly in a way that specifically meets your needs, including connecting (or “patching”) the caller directly
  • Copies of messages are archived for 7 years and can be retrieved upon request

Doctors, property managers, plumbers, criminal defense attorneys, social service workers, and tow truck drivers all get calls after normal business hours. Our on-call scheduling software and protocols makes it easy for clients to share the responsibility for taking calls with colleagues and coworkers.

We maintain on-call schedules for our clients at no extra cost. Schedules can be changed as often as needed to make sure calls get to someone who can help. Our software allows on-call schedules to be entered months in advance. We know how important on-call schedules are so we call our clients when schedules need to be updated. 

On-call schedules can be for any duration and can be updated as frequently as needed.

Yes, lots of doctors still prefer pagers for many reasons.  We can provide you with your choice of digital or alphanumeric pagers. You can "lease" a pager from us or choose to use your own device.

If you lease a pager from us and the pager breaks or has issues, we can transfer your number onto a new replacement pager that we have in stock.  There is no additional cost to transfer the number to the new pager.

Pagers: Our system confirms we sent messages out and digitally timestamps the message. It does not confirm receipt of messages by the pagers, but our system does confirm the message was successfully delivered to the paging provider. Any number of variables can affect the delivery of messages to the actual pager including dead pager batteries, paging network overloads, and being out of range.

Cell Phones: Our system confirms messages were delivered to the cell phone provider, digitally timestamps the message, and as long as you’re in cell phone range, we can say with a high level of certainty the message should have been received.  If for some reason your cell phone is turned off, or out of cell phone service, all of the messages sent will be received when the phone is either turned back on or you come into a range with cell service. 

Yes, our Customer Service Representatives (CSRs) answer our clients' calls 24 hours a day, 7 days a week, including holidays. Calls are answered with each client's name and personalized greeting. We also have a supervisor on every shift so we can address any concerns you may have as quickly as possible. 

There are several different ways to set this up, and we’re happy to discuss all the options and determine which best fits your needs. 

  • Clients must place call forwarding on the phone lines they want us to answer. There are three kinds of call forwarding:
    • Busy Call Forwarding. If your phone is busy, it automatically forwards to us so we can answer the calls. Your callers will never receive annoying busy signals again.
    • No Answer Call Forwarding. If your phone isn't answered after a predetermined number of rings, it automatically forwards to us so we can answer the calls. This is a great solution for small offices because calls are still answered even if the receptionist needs to step away for a few minutes.
    • Manual Call Forwarding. You manually activate, and deactivate, call forwarding.

We provide clients with a Direct Inward Dial (DID) number to which their phones should be forwarded. If clients choose manual call forwarding, they dial 72# followed by their assigned DID number. To deactivate call forwarding, they dial 73#.

If clients choose Busy Call Forwarding and No Answer Call Forwarding, they should give the DID number we assign them to their phone company. The phone company will permanently call forward their phones to the DID number we provide. Most clients choose these call forwarding services so their calls are answered even if employees forget to forward their lines.

We can provide either a tollfree number or a local number with the area code you choose.  Either of these numbers can then be given to your clients as a way to contact you through our service. 

Our answering service system allows us to customize how calls are answered and handled for each client. When forwarded, calls ring in and your instructions are automatically displayed on our Customer Service Representatives' screens. Our Customer Service Representatives see how callers should be greeted and what information to obtain for messages. Message forms are pre-formatted according to your specifications to ensure the delivery of complete information.

We house an inventory of backup parts for all computer systems. This allows us to repair and maintain our systems with minimal downtime. We also have a 40 KW natural gas generator so operations continue despite power failures.

Our in-house technicians maintain our computer and telecommunications systems. Our software vendors are also able to dial into our system remotely to diagnose and fix any problems that arise. We take every precaution because our goal is reliable service with minimal interruptions.

We also have multiple internet connections that automatically fail over if a provider ever goes down.

We track absolutely everything. We can generate reports that show ring, hold, and talk times. We record all calls and we even have screen shots of our operator screens as they’re handling your calls.  The reports show the days and times when calls arrived and the numbers to which they were delivered. These statistics help our clients plan their workloads and help us schedule manpower.

We maintain an inventory of nationwide toll-free phone numbers for our clients' use. Toll-free numbers have a low monthly service charge and nominal per-minute usage fee.

Toll-free numbers allow callers to reach our clients without long distance charges.

We offer an integrated voicemail system with many powerful features and options including:

  • Voicemail transcription. Our Customer Service Representatives can listen to your voicemail messages when they arrive, transcribe them, and send them as an abbreviated text message to your cell phone, wireless device, or email. Clients know immediately who called and why. With a single stroke, they can return the call immediately. Or, they can listen to the entire voicemail message before calling back.
  • Call Cascading. Our voicemail can be configured to call a series of numbers, such as work, cell, and home, until messages are actually delivered. This insures that clients never miss important calls.
  • Follow Me Feature. Before callers can leave a voicemail message, our system will try to reach them on their work, cell, or home numbers. If calls are answered, callers are transferred through without ever realizing they reached voicemail first. If calls are not answered, callers are given the option of leaving voicemail messages.
  • Message Distribution. Voicemail messages can be forwarded to multiple voicemail boxes. Clients can record messages and quickly distribute them to groups of employees, customers, or others who subscribe to our voicemail system.
  • Voicemail "trees." Our voicemail system supports a single voicemail box or complex voicemail trees. It can facilitate business in multiple languages.... "For English, press 1, for Spanish press 2." Or, it can be configured to capture survey responses or a variety of other information.
  • Operator assisted voicemail. Everyone hates voicemail purgatory. Our system allows callers to exit to reach a human who can help them.

Our voicemail system is easy to use and inexpensive to set up.

  • People call because they want to talk to a human, not a machine. We make it possible.
  • People want the phone to be answered within the first couple of rings. We make it happen.
  • People want answers to their problems. We go the extra mile to help.
  • People don't want to be left on hold. We continuously monitor our performance and strive to improve.
  • People want to be treated courteously and professionally. We make it a priority.

We don't want our clients to suffer in silence. If our service doesn't meet their expectations, we encourage them to let us know. All problems are investigated in a timely manner. We will then follow-up and let clients know what we find. We don't make excuses if the mistakes are ours. Instead, we take steps to prevent future occurrences. Please call us to report problems or use this convenient online form (anonymous reports are not accepted).

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