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Good Reads You Might Have Missed: Emotional Intelligence

Published Thu, 08/26/2021 - 02:00
 

The queen of soft skills is an essential element for leaders to cultivate. Get some pointers from our archives on how to get emotionally smarter.

Tough times call for a strong understanding of your own emotions, and the emotions of others, when making decisions.

 
Association Management
News

 

A Surge in Members Is Great, But How Do You Keep Them?

Published Wed, 08/25/2021 - 02:00
Figuring out how to hold on to a record number of new members sounds like a good problem, but it requires a long-game strategy. The American Nurses Association shared tips during #ASAE21 about its success in crisis—and how to sustain it.

 
Association Management
News

 

A Surge in Members Is Great, But How Do You Keep Them?

Published Wed, 08/25/2021 - 02:00
Figuring out how to hold on to a record number of new members sounds like a good problem, but it requires a long-game strategy. The American Nurses Association shared tips during #ASAE21 about its success in crisis—and how to sustain it.

 
Association Management
News

 

What is Call Center Burnout and How to Overcome It?

Published Tue, 08/24/2021 - 16:00

The career of a call center agent is often short-lived, with research suggesting that call center workers aged between 20 and 34 years old stay with an organization only about one year on average. 

 

 
Call Center
News
Towing

 

What is Call Center Burnout and How to Overcome It?

Published Tue, 08/24/2021 - 16:00

The career of a call center agent is often short-lived, with research suggesting that call center workers aged between 20 and 34 years old stay with an organization only about one year on average. 

 

 
Call Center
News
Towing

 

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