News - Association Management
Scaling the Peaks of Customer Service Demand
Published Tue, 08/31/2021 - 15:00
Helen Billingham at Enghouse Interactive explores how to successfully scale the peaks of customer service demand.
Many sectors are much busier at particular times in the year. While Christmas is the biggest peak for industries such as retail, every organisation faces surges in demand that they need to meet.
Develop a Volunteer Corps That’s Built to Last
Published Mon, 08/30/2021 - 03:00
Association volunteers are more engaged and fulfilled when they’re growing with the organization, not just filling chairs. One model proposes how staff can help them do that.
Develop a Volunteer Corps That’s Built to Last
Published Mon, 08/30/2021 - 03:00
Association volunteers are more engaged and fulfilled when they’re growing with the organization, not just filling chairs. One model proposes how staff can help them do that.
Why are Phone Calls so Essential for Customer Service?
Published Thu, 08/26/2021 - 14:00
Lorraine Kelleher at Spearline explains how research highlights the continued importance of phone calls to ensure an optimal customer experience. However, many organizations are blind to the issues impacting their external network.
