News - Technology
Kanban or Task List – Which Method You Should Choose For Your Project Management?
Published Sat, 08/07/2021 - 13:00
For most any business, it is vital to set clear expectations about goals and keep the team members accountable, especially when you are working on a big project. This helps you improve communication and boost productivity.
How to Get an Easy Win in Digital Marketing
Published Sat, 08/07/2021 - 01:00
Chris Gloede, Chief Consultant for Ricochet and past Chief Marketing Officer of the American Bar Association, breaks down the art of connecting with members.
The Advantages of WFM for the Contact Centre
Published Fri, 08/06/2021 - 13:00
Lídia Dias at Talkdesk explains workforce management (WFM) and its benefits for contact centre staff management, employee engagement, and the entire organization.
Why You Need to Implement Proactive Monitoring?
Published Thu, 08/05/2021 - 13:00
In this blog Josh O’Farrell at Spearline explores why businesses need to implement proactive monitoring.
Poor audio quality can impact customer service. Like many businesses, you may depend on international inbound telephone services for your contact centre, or on outbound calling to drive new sales.
