Talkdesk’s Shauna Geraghty explores the main call centre performance metrics to be monitored by agents and managers.
News - Call Center
Top 5 Call Center Performance Metrics for Managers and Agents
Published Mon, 10/18/2021 - 05:00
Talkdesk’s Shauna Geraghty explores the main call centre performance metrics to be monitored by agents and managers.
How to Unify Your Staff in Polarized Times
Published Sun, 10/17/2021 - 17:00
Political divides are starker than ever in the United States. That puts association leaders in a position to lead not just their staffs but their industries.
How to Unify Your Staff in Polarized Times
Published Sun, 10/17/2021 - 17:00
Political divides are starker than ever in the United States. That puts association leaders in a position to lead not just their staffs but their industries.
How to Unify Your Staff in Polarized Times
Published Sun, 10/17/2021 - 17:00
Political divides are starker than ever in the United States. That puts association leaders in a position to lead not just their staffs but their industries.
