Shauna Geraghty at Talkdesk provides information about the recommended soft skill set and the top call centre agent skills for successful hiring.
News - News
The Top Call Centre Agent Skills to Look for When Hiring
Published Fri, 10/15/2021 - 05:00
Shauna Geraghty at Talkdesk provides information about the recommended soft skill set and the top call centre agent skills for successful hiring.
How CX Technology is Changing the Role of Contact Centre Agents
Published Fri, 10/15/2021 - 05:00
The rise of Contact Centre as a Service (CCaaS) models has introduced new technology that changes the role of contact centre agents.
Jake Gardiner at Odigo explores how to improve agent satisfaction and boost business results, as agents deal with evolving customer experience tech and expectations.
How CX Technology is Changing the Role of Contact Centre Agents
Published Fri, 10/15/2021 - 05:00
The rise of Contact Centre as a Service (CCaaS) models has introduced new technology that changes the role of contact centre agents.
Jake Gardiner at Odigo explores how to improve agent satisfaction and boost business results, as agents deal with evolving customer experience tech and expectations.
How CX Technology is Changing the Role of Contact Centre Agents
Published Fri, 10/15/2021 - 05:00
The rise of Contact Centre as a Service (CCaaS) models has introduced new technology that changes the role of contact centre agents.
Jake Gardiner at Odigo explores how to improve agent satisfaction and boost business results, as agents deal with evolving customer experience tech and expectations.
