Are you in charge of a budding mentorship program at your association? You’ve designed the program, recruited participants, and matched mentees with their mentors.
News - News
How to prepare your members for an awesome mentoring session
Published Thu, 10/14/2021 - 05:00
Are you in charge of a budding mentorship program at your association? You’ve designed the program, recruited participants, and matched mentees with their mentors.
Give Your Remote Staff Personalised Assistance to Shine Every Day
Published Wed, 10/13/2021 - 17:00
Rene van Popering at Contexta360 explains that all because you do not see it or hear it, it does not mean that whatever it is, does not require immediate attention.
10 Steps to Select Optimal Call Centre KPIs
Published Wed, 10/13/2021 - 17:00
Shauna Geraghty at Talkdesk outlines how choosing optimal call centre KPIs is critical in assessing call centre performance, maintaining a consistent level of service quality, and comprehensively understanding your customer’s experience.
Why Associations Need to Improve Their Approach to Mental Health
Published Wed, 10/13/2021 - 17:00
A new report on mental health in the workplace finds that workers are experiencing more mental health distress. For associations looking to address the issue, it begins with leaders advocating for mental health and putting resources behind it.
