Lídia Dias at Talkdesk explains workforce management (WFM) and its benefits for contact centre staff management, employee engagement, and the entire organization.
News - Call Center
Flexible Workspaces – Alternative Work Options
Published Fri, 08/06/2021 - 01:00
Dave Salisbury outlines the importance of flexible workspaces and the need for alternative work options.
How to Recognize, Reduce, and Repair Customer Service Burnout
Published Thu, 08/05/2021 - 16:00
“I was working longer and longer hours just to keep up.”
“The tiniest thing would set me off.”
“I felt trapped and helpless.”
“I had a sense of tunnel vision.”
“I told my manager, and all they said was, ‘You’re doing a good job, don’t worry about it.’”
Why You Need to Implement Proactive Monitoring?
Published Thu, 08/05/2021 - 13:00
In this blog Josh O’Farrell at Spearline explores why businesses need to implement proactive monitoring.
Poor audio quality can impact customer service. Like many businesses, you may depend on international inbound telephone services for your contact centre, or on outbound calling to drive new sales.
Are You at Risk of a Ransomware Attack?
Published Thu, 08/05/2021 - 01:00
The stakes are high for associations in regards to ransomware attacks—which have been rising in notoriety this year.
It’s hard to get away from ransomware these days—in no small part because of the outsize impact it can have on large organizations.
