Tamsin Dollin at NICE CXone shares customer journey mapping advice for today’s digital-first CX.
News - Call Center
How to Get an Easy Win in Digital Marketing
Published Sat, 08/07/2021 - 01:00
Chris Gloede, Chief Consultant for Ricochet and past Chief Marketing Officer of the American Bar Association, breaks down the art of connecting with members.
The Advantages of WFM for the Contact Centre
Published Fri, 08/06/2021 - 13:00
Lídia Dias at Talkdesk explains workforce management (WFM) and its benefits for contact centre staff management, employee engagement, and the entire organization.
Flexible Workspaces – Alternative Work Options
Published Fri, 08/06/2021 - 01:00
Dave Salisbury outlines the importance of flexible workspaces and the need for alternative work options.
How to Recognize, Reduce, and Repair Customer Service Burnout
Published Thu, 08/05/2021 - 16:00
“I was working longer and longer hours just to keep up.”
“The tiniest thing would set me off.”
“I felt trapped and helpless.”
“I had a sense of tunnel vision.”
“I told my manager, and all they said was, ‘You’re doing a good job, don’t worry about it.’”
