Rene van Popering at Contexta360 explains that all because you do not see it or hear it, it does not mean that whatever it is, does not require immediate attention.
News - Call Center
VoIP Security: Common Threats and How to Keep Your Network Safe
Published Wed, 10/13/2021 - 05:00
VoIP is a great business utility. However, like any other application, it can also fall prey to cybersecurity threats if proactive measures are not taken. Here is what you need to know.
Building Customer Rapport Through Meaningful Conversations
Published Wed, 09/01/2021 - 03:00
Building rapport with customers is essential in today’s world.
Perhaps now more than ever, we want to build relationships with the brands we’re buying from. Analytical group McKinsey has stated that companies leading with empathy and understanding will be the ones most likely to survive following the 2020 pandemic.
Understanding the Customer Journey From Start to Finish
Published Tue, 08/31/2021 - 15:00
The customer journey is easily one of the most important, yet most misunderstood, parts of doing business. One of the reasons for this is that the needs of customers can change. Additionally, not all customers are alike.
Effective Communication in an Age of Information Overload
Published Tue, 08/31/2021 - 15:00
Liz Garman discusses managing the flow of communications to keep members informed—but not overwhelmed.
